How should a CNA respond to a patient who is expressing anxiety?

Listening attentively and offering reassurance to a patient expressing anxiety is crucial in providing effective care. When patients are anxious, they often need to feel heard and understood. By engaging with them actively, a CNA can create a supportive environment that fosters trust and comfort. This attentive listening allows the CNA to better assess the patient’s concerns, which can be vital in addressing their emotional and psychological needs.

Furthermore, offering reassurance can help to alleviate some of the patient’s anxiety. A calm and compassionate demeanor can provide patients with a sense of security as they navigate their feelings. This approach is essential in building rapport and encouraging open communication, which can lead to more effective care overall.

In contrast, disregarding the patient’s feelings by dismissing them or changing the subject fails to address their emotional state. Telling a patient to calm down can come across as dismissive and may exacerbate anxiety rather than mitigate it. Focusing solely on physical needs neglects the holistic approach to care, which acknowledges the interplay between physical and emotional health. It is vital for CNAs to respond empathetically to patients' emotional experiences to provide comprehensive care.