How should CNAs handle a patient who is refusing care?

Respecting the patient's wishes is a crucial aspect of a CNA's role, as it upholds the patient's autonomy and right to make decisions regarding their own care. When a patient refuses care, it is essential for the CNA to acknowledge that refusal and not coerce or pressure them into compliance, as this can lead to feelings of resentment or mistrust.

Additionally, informing the nurse about the patient's refusal is critical. This communication ensures that the healthcare team is aware of any changes in the patient's willingness to receive care, allowing them to assess the situation further and provide appropriate interventions or support for the patient. This approach prioritizes patient dignity and fosters a collaborative environment that encourages open dialogue about care preferences.

In contrast, forcing a patient into compliance, ignoring their refusal, or insisting on compliance can violate the ethical principles of patient-centered care and may lead to harmful consequences for the patient and the caregiver-patient relationship. Such actions can contribute to increased anxiety for the patient and can hinder effective care by disregarding their needs and preferences.